Apex/Manik Warranty & RMA Information

At Apex Gaming PCs, we are committed to providing reliable service and comprehensive warranty support. This policy outlines warranty coverage, exclusions, and RMA procedures. By purchasing and using an Apex Gaming PC, you agree to the following terms.

Warning - Never attempt to open your Apex Gaming PCs / Manik power supply. Do not attempt to unscrew or open the metal housing of the power supply for any reason, as this presents a severe risk of electrical shock or electrocution. Power Supply Units are not user-servicable and opening voids all warranties. Only Apex Gaming PCs authorized technicians may open them. 

PELIGRO - Nunca intente abrir su fuente de alimentación de Apex Gaming PCs / Manik. No intente desatornillar ni abrir la carcasa metálica de la fuente de alimentación por ningún motivo, ya que esto presenta un riesgo grave de descarga eléctrica o electrocución. Las unidades de fuente de alimentación no son reparables por el usuario y abrirlas invalida todas las garantías. Solo los técnicos autorizados de Apex Gaming PCs pueden abrirlas.

危险 - 切勿尝试打开您的 Apex Gaming PCs / Manik 电源 。无论出于何种原因，请勿尝试拧开或打开电源的金属外壳，因为这会导致严重的触电或电击风险 。电源装置不含用户可维修部件，打开外壳将使所有保修失效 。只有 Apex Gaming PCs 授权的技术人员方可打开 。

DANGER - N'essayez jamais d'ouvrir votre alimentation Apex Gaming PCs / Manik. N'essayez pas de dévisser ou d'ouvrir le boîtier métallique de l'alimentation pour quelque raison que ce soit, car cela présente un risque grave de choc électrique ou d'électrocution. Les unités d'alimentation ne sont pas réparables par l'utilisateur et l'ouverture annule toutes les garanties. Seuls les techniciens autorisés d'Apex Gaming PCs peuvent les ouvrir.

NGUY HIỂM - Tuyệt đối không cố gắng mở bộ nguồn Apex Gaming PCs / Manik của bạn. Đừng cố gắng tháo vít hoặc mở vỏ kim loại của bộ nguồn vì bất kỳ lý do gì, vì việc này dẫn đến nguy cơ bị sốc điện hoặc điện giật nghiêm trọng. Bộ nguồn không có bộ phận nào có thể bảo trì bởi người dùng và việc mở vỏ sẽ làm mất hiệu lực của tất cả các bảo hành. Chỉ những kỹ thuật viên được ủy quyền của Apex Gaming PCs mới có thể mở chúng.

PANGANIB - Huwag kailanman subukang buksan ang iyong Apex Gaming PCs / Manik power supply. Huwag subukang alisin ang mga turnilyo o buksan ang metal na housing ng power supply sa anumang dahilan, dahil ito ay nagdudulot ng malubhang panganib ng elektrikal na shock o pagkuryente. Ang mga Power Supply Unit ay hindi maaaring kumpunihin ng gumagamit at ang pagbubukas nito ay nagpapawalang-bisa sa lahat ng warranty. Tanging ang mga awtorisadong tekniko ng Apex Gaming PCs ang maaaring magbukas sa mga ito.

1. RMA Timelines & Loaner Laptops

We understand computers are critical in daily life, and sending one in for repair may cause disruption. Customers should assume an RMA turnaround time of up to six (6) weeks; however, processing times may be longer.

To minimize downtime, Apex Gaming PCs strongly encourages customers to request a complimentary loaner gaming laptop when beginning an RMA.

2. Labor Warranty

All Apex Gaming PCs include a two-year labor warranty, meaning you will never be charged labor fees for standard hardware warranty repairs within two years of delivery.

3. Parts Warranty Periods (Incl Manik Branded Parts)

Orders on or after 06/26/2025 → 2 years from delivery.
Orders on or after 04/25/2025 → 3 years from delivery.
Orders on or after 09/13/2024 → 2 years from delivery.
Orders before 09/13/2024 → 1 year from delivery. Orders placed in 2022–2023 are covered for 2 years.

Peripherals → 6 months from delivery.

Extended Manufacturer Coverage:
Intel 13th and 14th Gen CPUs → 5 years from delivery.

Replacement Parts:
Parts will be replaced with a new or refurbished version of the same part, or a refurbished upgraded part, at Apex’s discretion.

Accidental Damage Warranty Coverage Sold

Apex Gaming PCs has identified that, due to a technical error, extended warranties including accidental damage coverage were sold for a short period of time through a limited number of System Engineers. Please note that Apex Gaming PCs is unable to honor any extended warranty that included accidental damage coverage. Customers who purchased this warranty will receive a full refund and a complimentary extension of their standard warranty to five years, excluding accidental damage coverage.

4. Immediate Reporting of Defects

Any leaks, physical damage, or DOA issues must be reported to Apex Gaming PCs within 72 hours of delivery.

Systems experiencing such issues must be returned via RMA within 14 calendar days of reporting.

Failure to comply voids warranty coverage for any resulting damage.

5. Encouragement for Upgrades & Modifications

We encourage customers to upgrade and enjoy their PCs. You may install new parts or take your system to a local shop for upgrades.

Important: If physical damage occurs, or if a part fails as a result of modifications, third-party service, or improper handling, the warranty on affected parts is void.

6. Third-Party Statements & Recommendations

Apex Gaming PCs cannot verify claims made by third parties regarding system issues. We will not refund or compensate for any third-party inspections or repairs. We will also not act on third-party evaluations, assessments, or recommendations regarding the condition of a system. To ensure warranty coverage and accurate diagnosis, all inspections, diagnostics, and repairs must be handled directly by Apex Gaming PCs.

7. Warranty Exclusions

Warranty coverage, including extended coverage, does not apply to the following:

  • Removal of Safety Labels: Removal of any safety labels or opening the power supply unit. 

  • Physical Damage: Any physical damage, including GPU microfractures/failure, must be reported within 72 hours of delivery. If shipping damage is claimed, it must be consistent with shipping impact.

  • Accidental/Water Damage: Water damage, corrosion, electrical shorts, smoke, or fire.

  • Misuse/Environmental Factors: Improper use, lack of cleaning, dust buildup, or exposure to adverse conditions.

  • Failed Service: Damage caused by improper service or neglect (e.g., failing to clean or drain custom water loops), or failing to prevent issues from continuing.

  • Corrosion: Any corrosion, rust, or damage caused by prolonged liquid exposure is excluded.

  • Software Issues: Windows, driver, or game issues. Apex will assist with troubleshooting but these are not hardware warranty matters.

  • Unauthorized Modifications & Repairs: Any damage caused by third-party service, modifications, or improper handling.

8. Custom Water Loop Policy

Custom water-cooling systems require regular maintenance to remain eligible for Apex warranty coverage.

Maintenance Requirement:
Custom loop PCs must be fully drained, flushed, and refilled every 180 days using distilled water and an approved biocide or premix coolant.

Shipping Requirement:
All custom loop PCs must be drained before shipment for RMA service.
PCs shipped with liquid inside, or packaged in a way that allows coolant to leak, void warranty coverage for any resulting damage.

Inspection & Eligibility:
Upon arrival, Apex will inspect custom loop components for signs of improper maintenance, including:

  • Coolant residue, discoloration, or microbial growth

  • Corrosion, tarnish, or plating flaking

  • Block or pump restriction, channel clogging, or cavitation wear

  • Tubing staining or plasticizer buildup

Evidence of overdue fluid changes or neglected maintenance will void warranty coverage for corrosion, clogging, pump damage, loop failures or other failures caused by degraded coolant.

To stay protected, maintain your loop on the required schedule and always ship your system fully drained.

9. Limitation of Liability

Apex Gaming PCs’ responsibility under warranty is strictly limited to repair or replacement of defective parts originally covered.

We are not liable for:

  • Consequential or subsequent damage caused by liquid leaks, corrosion, or improper maintenance.

  • Damage resulting from third-party service or modifications.

  • Damage resulting from delayed reporting or delayed RMA return.

  • Damage or injury resulting from an attempt to open, modify, or repair a power supply unit (PSU). 

10. RMA & Shipping Policies

  • Form Requirement: Completion of the RMA form is required before an RMA is started. Any systems delivered without form completion will be returned immediately.

  • GPU Removal Requirement: PCs must be shipped with GPUs removed and separately packaged. Any RMA received with the GPU installed will be refused, and warranties will be void.

  • Return Shipping:

    • Within 120 days of delivery → Apex will cover round-trip shipping if the original packaging is retained. If replacement or oversized packaging is required, the customer is responsible for all shipping costs.

    • After 120 days → Customer is responsible for shipping.

    • If repackaging is required, a $69 material fee will apply.

  • International Orders: Customers are responsible for all shipping costs, duties, and customs fees.

  • Two or More RMAs: If a PC requires more than two RMAs in the first year, Apex will extend free round-trip shipping for the duration of the parts warranty.

  • Processing Times:

    • In-stock replacements: 3–5 business days.

    • Out-of-stock/retired parts: 4–6 weeks on average.

  • Customer Response & Payment Deadlines: Customers must respond to all Apex inquiries within 14 days. Customers invoiced for shipping damage or repairs must also pay within 14 days. If no response or payment is received, the PC will be returned as-is. If returned as “Return to Sender,” the system will be considered abandoned and may be donated.

  • Non-Recreated Issues: If Apex cannot recreate the reported issue, the customer may be shown a video demonstration and offered the choice to (a) have the system returned with original parts reinstalled, or (b) have the suspected part replaced. Apex will not return a PC without customer agreement if the issue appears environmental.

11. Packaging Standards

Systems must be packaged to the same standard as originally shipped:

  • Double-walled external box.

  • Instapak or equivalent foam for internal protection.

  • GPU shipped separately in protective packaging.

  • Systems with custom water loops must be drained and shipped in a wooden crate.

Failure to comply may result in denial of warranty, chargeable damages, and inability to file UPS claims.

All PCs are carefully handled upon arrival at Apex, but any damage present will be treated as shipping damage and remain the customer’s responsibility. Any damage, internal or external, voids all warranties. Improper packaging, including failure to double-box, use Instapak, or remove the GPU, will result in denial of RMA and liability for damages. UPS insurance does not cover improperly packaged systems.

12. Health & Safety Standards

Systems must be free of hazardous residues. A $100 cleaning fee may apply for systems contaminated with smoke or other substances.

13. Prior Versions

Prior versions of our warranty can be found by clicking here. The version posted on this page is effective 08/29/2025.

Customer Acknowledgement

By submitting an RMA form, you acknowledge that you have read, understood, and agree to these requirements. You accept responsibility for packaging standards, timely responses, and payments. You further acknowledge that non-compliance may result in your system being returned as-is, with additional costs billed to you.